Orders

Initially, register yourself with the Grand Canal. Open the product page and choose the product of your choice with color, size, and quantity. Select the Buy Now button. Check the given address or add a new one of your convenience. Choose the payment option and continue with the checkout process.
Yes, you need to register and log in with your Grand Canal account to continue with your order placement process.
You must register to open an account with the Grand Canal. Once registered, you can log in to your account anytime and edit or update your registered contact, username, password, email, and address book details.
For assisting with your size selection, we have size and fit guides attached to each item in the product page.
You need to reset your password, follow the Forgot password instructions on the Sign-in page. Please understand, for security reasons we don’t share or send your old/existing password through any means (SMS or email).

Payments

If you are facing any payment failure issue, we request you to choose any other listed payment method. Further, if money gets debited from your account and your order is created successfully, we will refund the amount to you through the same mode of payment made by you.
You can pay through Cash On Delivery (COD) or online through Internet banking, Debit/Credit cards, and UPIs.
We have encrypted every information that has been used to process payments using the SSL
protocol. SSL establishes a secure, encrypted connection that protects sensitive data, such
as debit and credit card information.
No, we can accept only one method of payment/ card per order.
Once your order has been successfully placed, your card will be debited with the charges.
Grand Canal will notify the successful order placement through SMS/email.

Shipping

We attempt to deliver orders between 4 to 7 business days (excludes public holidays & Sundays).
The Delivery time may vary during festive seasons or any occasion or any special offers and sales period.
No, we deliver only to street addresses. However, Grand Canal allows users
to use the PO Box address for billing purposes
Your shipping charges vary with the distance, weight, shipping plan, and shipping mode of your order.
Yes, Grand Canal allows you to issue full and partial exchange requests for each item in an order.
Grand Canal delivers to one address per order. If you want to send your
items/purchases to multiple addresses, we suggest placing a separate order for each destination.

Tracking

Once placing an order, the status of the order can be checked on the ‘Orders’ page under your account. Your order status will help you understand whether your order has been shipped or not.
Unfortunately, we are unable to change or amend any of the order details once they have been placed. Rather, you can receive the order and send it back to us by following our returns procedure.
For prepaid orders, if our delivery partners are unable to deliver the product
and they send it back to us, we will initiate a refund to your account that will reflect within 24-48 hours from initiation.
Once the order has been placed, you will receive an email along with an SMS notifying the status of your order.
By entering the provided tracking ID for your order, you can track
the location of your delivery with the Grand Canal.

Returns

At Grand Canal, all our products undergo a stringent quality control process. Even after all those quality checkings, if you received a faulty product, you can raise a return/refund request with us.
All items are returnable with Grand Canal from 15 days of purchase.
The product should be in its original condition with all tags intact.
It must be unused, preserved, and undamaged. You can return
the item when the delivery contains
  • Incomplete products (missing quantity or accessories)
  • Faulty products
  • Damaged products
  • Irrelevant products
You have 15 days to decide on your product return. In any case of inconvenience with the received product, open your account and navigate to your order. Choose the product/item that you wish to return. Then click the “Request for Return/Exchange” button at the bottom of the page.

Provide the reason with a picture proof and a clear description to support your claim and continue with the return process. Our logistics will take care of the reverse pickup. Once the item has reached our warehouse, the full amount of your returns will be refunded to your account via the original payment method.
Yes, Grand Canal offers full and partial return/exchange for each item in a multi-item order.
You can cancel your order completely or partially at any time within 24 hours of placing the order. Any amount deducted will be refunded to your account through your original payment method.

Exchange

Certain items of the Grand Canal alone have the exchange policy.
If the purchased item does not come under the exchange policy
or if you received the item as a gift, you have to return the
original item and place a new order.
Navigate to your orders under your account and select the item you want to exchange. On the following page, click on the Request for Return/Exchange button at the bottom of the page. Select/describe the appropriate reason for your exchange. Once your exchange request has been raised, you will be notified through SMS/email.
Once we receive your exchange request, one from our courier partner will arrive at the order
shipment address within 2 business days. For the courier company to accept your return, make sure the product along with its tags is intact.
Once your returned item reaches our warehouse, we will process
your exchange request as soon as possible. We will send your exchange
order within 7-8 business days from the day we received the returned product.
Rest assured, our delivery agent will try to call you, or you can call him regarding your availability and collect your order at your convenience. If you missed attending his call or any other means of him trying to contact you, the product will be returned to our warehouse.

Refund

Once your order item reaches our warehouse and passes the necessary quality checks, we will process the refund.
Once the product reaches us and passes all the inspection entities,
we will process your refund. Usually, it takes 5-7 days for the bank to reflect the credit with your account.
No, you will be refunded only with the price of the goods.
Your refund will be processed in the original payment method in which you have placed the order. In the case of COD, submit the bank account details in order to process the refund. We don’t make any refunds in cash.
No, you can’t change the payment mode for your refund. The refund
amount will be reflected in the bank account in which you used to place the order.

General

Your personal information is kept private and confidential with Grand. Further, we don’t share our customers’ information with any third party. For more information, please read our Privacy Policy.
All items listed on the Grand Canal are subject to availability. However,
demand can sometimes outweigh the availability of some products.
In such cases, we will notify you about the next availability of the particular product.
As long as you initiate the return within the stipulated time your products are
eligible for the refund process. On receiving your returned product, it will
undergo necessary quality checks. Once passed your refund request will be processed.
If the item you’re exchanging costs higher than your original price,
we will charge you for the price difference. If your exchange item
costs less than your original purchase, we will refund you the extra money.
At the Grand Canal, we will process your return as soon as possible.
In any case not more than 28 days from the date of receiving your returned goods.